We have a regular ongoing contract with this large high street retailer providing a full facilities maintenance service throughout a number of their stores. They contacted us to help them with a project to replace the flooring in the public restaurant in their Liverpool store; this involved working closely with their flooring contractor and the on-site staff to remove all the restaurant equipment out of hours (over night) to enable the flooring contractor to replace the vinyl flooring in the restaurant. We then refitted all the apparatus so it was operational again by seven am each morning until the whole floor had been replaced. This involved removing industrial dishwashers, ovens, fridges and all food preparation areas and in the process of the project we identified a need to carry out significant additional works. We were advised by the store manager and the area manager that there would be no added time for this essential work and that it would have to be completed within the same time schedule. At extremely short notice and whilst working out of hours we managed to get the additional work completed and ensure continuity of service for the restaurant with no disruption to the operation of the restaurant throughout the day. By the end of the project, the restaurant had been given a new lease of life at minimal cost and with no disruption to trade. The client had complete faith in us to take full control of the project and we were first point of call for the restaurant manager, store manager, floor contractor, security guard and the area maintenance manager. Throughout our time on site, we managed the project smoothly and efficiently ensuring all problems were dealt with quickly and efficiently whilst making sure the client was kept fully aware of progress.
I wish to confirm that for a number of years Detailed Services Ltd. has been employed as a subcontractor. The contracts that DSL have been employed on include a mixture of Chemical, Food, Paper and general utilities.
All of the above clients require a high level of Safety, Health, Environmental and Legal management and DSL provide that entire requirement. Please feel free to contact myself to confirm DSL’s suitability to be a preferred supplier.
Senior Contract Manager
We have used DSL for several years now, and I can highly recommend their services. We have forged a strong working relationship between us throughout this time.
I have found them to be indispensable to our Timber business, always professional with good sound advice always available. They are very knowledgeable in their field, and quickly gain knowledge of our requirements also. They have become my 1st port of call, when I need assistance, or just advice.
Group Technical Manager
The installation of the kaizen cells has been achieved according to plan, budget and timescales avoiding any complications and production downtime. Your engineers have fully understood our requirements and have been a key part in delivering the project, working efficiently alongside our own personnel. All recommendations you have made along the way have served towards a successful installation.
We intend to use this project as a benchmark for the rest of our production areas. DSL will be an integral part of the team that will implement these changes. Please give our thanks to all involved in the project.
Site Services & HSE Manager